Confessions of a Call Center Gal by Lisa Lim

Madison Lee has graduated from college and is ready to take on the real world…the real world that comes with a ten percent unemployment rate that is only going up. Unable to nab her dream job in print media, Madison settles for the only paying job she can find- a service rep at a call center in Pocatello, Idaho. She gets to work with her BFF all while staring down the delectable foreigner Mika Harket, another co-worker who may be the sexiest man alive. While the phones calls can range from thankful, hilarious, to downright rude (a caller insisting she address him by Dr.) Maddy learns through many trials and tribulations the humbling world of working in a call center.

I had a lot of fun reading Confessions of a Call Center Gal, the debut from Lisa Lim. While I have never worked in a call center, I have held many customer service jobs, and this book reminded me why I hold my tongue when speaking to a service rep. They are just regular people like myself, trying to make a living. Some enjoy working at the call center, others are doing it just to scrape by. Some are young guns trying to make it to the top, others are older women who like to crochet booties for their grandkids on their breaks. This book was a real eye opener to a job that many people either take for granted or look down upon, and I’m glad Lim offered me a copy to read. Maddy and her slew of friends are funny and down to earth. The only thing that lacked for me was the relationship between Maddy and Mika. I really just didn’t get it. I felt it was really awkward and strained the whole time, but other than that, super funny book, great writing from Lim and I would definitely recommend this to chick lit fans. Oh- and my little blog makes a cameo in the eBooks. How fun is that? J