Amazon Kindle and Customer Service

When eReaders first came out, I was skeptical. When eReaders started to become popular, I was still skeptical. What was this little device that was trying to take over my lovely paperbacks? I didn’t want one. But with CLP gaining speed and more and more review requests coming in, I knew I would have to take the plunge. More authors are publishing eBooks, and some are publishing eBooks only. I knew I couldn’t continue to be stuck at my computer reading off the screen, or wasting trees by printing out the book. So I caved.
Well, technically, my mom caved. She is the one who bought me my Amazon Kindle for Christmas. When I first got this lightweight little…thing…in the mail, I’ll admit- I wasn’t sold yet. Turning it on, letting it power up, having to read the directions and log on to Amazon to create my account…these aren’t things you have to do with reading a book. You just open it. So far, I wasn’t getting along with my Kindle.
But then, things changed. After the initial set-up process, I understood why people are raving for these eReaders. Fast downloads, easy to read print, I can read my Kindle anywhere, I can stick it in my purse when I go to work. I was falling in love! Do I want my Kindle to replace my paperbacks completely? Never. There’s something about a great book with a beautiful cover to hold in your hands that is just not replaceable. But I now am a fan of my Kindle, and urge other readers (especially book bloggers) to own one.
Another reason I am so impressed with my Kindle is because of Amazon in general. I started using Amazon a few years ago, buying and selling on the popular website, then became an affiliate when I started CLP. When it was time for me to buy an eReader, the Kindle is what stood out to me. I had no troubles until about seven months into owning it. One night, it just wouldn’t work. The screen was frozen, none of the buttons would work, trying to reset it wasn’t working, zilch. I remember panicking, because I had eBooks on there that needed to be read and reviewed for deadlines. I called Amazon, and a helpful woman walked me through the steps of resetting it, tried to have me charge it fully then reset it, and when all of the above failed, told me she would send me a new Kindle ASAP. No charge, no fees, nothing. Two days later, my brand new Kindle arrived. I deposited my broken one into the box and shipped it off- again with no charge. My new Kindle works beautiful, all my files transferred over without a problem, and I am one happy Amazon eReading customer.